Frequently Asked Questions
Everything you need to know about shopping with Henry & Wallace.
What is the standard shipping timeframe?
We offer complimentary standard shipping on all orders over $150. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I initiate a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our online Returns Portal to generate a prepaid shipping label.
Where are Henry & Wallace garments manufactured?
Quality and ethics are at our core. Our collections are designed in London and produced in small batches by certified ethical workshops in Italy and Portugal using premium, sustainable fabrics.
How do I find my correct size?
Each product page features a detailed 'Size & Fit' guide with specific garment measurements. If you are between sizes, we generally recommend sizing up for our tailored fits or contacting our style consultants for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal. We also offer interest-free installments through Klarna and Afterpay.
How should I care for my luxury apparel?
To ensure the longevity of your pieces, we recommend following the specific care instructions on the internal label. Most of our silk and wool items are dry-clean only, while our organic cotton range is best washed in cold water and laid flat to dry.